Return & Exchange Policy
At Y|P, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns for clothing items that are unworn, unwashed, and in original condition, including tags and packaging, within 15 days of delivery.
Exchanges
Need a different size, color, or style? No problem! Contact us within 15 days of delivery and we'll gladly assist with your exchange.
Refunds
Eligible returns will be refunded to your original payment method. Refunds are typically processed within 1–3 business days after we receive your return. Please note that original shipping costs are non-refundable.
Return Shipping
Unless your item arrived damaged or defective, you are responsible for return shipping costs. For your protection, we recommend using a trackable shipping method.
Final Sale / Hygiene Items
Please note: For hygiene reasons, underwear and other intimate apparel are final sale and cannot be returned or exchanged once the packaging has been opened or the item has been tried on. If you receive a defective, damaged, or incorrect item, please contact us and we will make it right.
Return Approval & Shipping Window
If your return is approved, you must ship the item back within 15 days of return approval. If the return is not shipped within 7 days, your return request will be canceled and no refund will be issued.
How to Start a Return or Exchange
Please contact our support team with your order number and a brief description:
- Email: service@yanpinstyle.com
Questions? We're happy to help — contact us and we'll assist you through the process.