Return, Refund & Cancellation Policy
At Y|P, we want you to love your purchase. If you're not completely satisfied or the product is defective, we're here to help.
Eligible Returns & Exchanges
We accept returns or exchanges for items that are defective, damaged, incorrect, or if you are not satisfied with your purchase. Please report any issues within 30 days of delivery and provide clear photos or videos for verification.
Return & Exchange Window
All claims must be submitted within 30 days of delivery to be eligible. Once your return or exchange is approved, please ship the item back within 7 days of approval. Late shipments may result in cancellation of the request.
Refunds & Replacements
- Eligible returns will be refunded to your original payment method or replaced with the correct item.
- Refunds or replacements will be processed within 7–10 business days after approval.
- Refunds are available for unused items within 30 calendar days of delivery.
Return Shipping Costs
Return shipping is covered by us if the item is defective, damaged, incorrect, or if you are not satisfied with your purchase. For other returns (e.g., change of mind), customers are responsible for shipping costs. We recommend using a trackable shipping method for all returns to ensure safe delivery.
Shipping & Delivery Expectations
Orders shipped from our U.S. warehouse typically arrive in 5–8 business days. All items include tracking information for your peace of mind.
How to Start a Return or Exchange
Please contact our support team with your order number and a brief description of the issue:
- Email: service@yanpinstyle.com
Additional Notes
- All claims must include photos or videos of the issue to speed up verification.
- Refunds or replacements will be processed within 7–10 business days after approval.
- All orders include tracking for your convenience.
- For non-defective returns, please email support before shipping to confirm eligibility and avoid processing delays.
Questions? We're happy to help — contact us and we'll assist you through the process.