Shipping & Delivery

Every keepsake is made to order from your uploaded pet photo. The timeline below separates the design, approval, production, and shipping stages so you know what to expect after placing your order.

Your Order Timeline

Order and photos received — We review your order details and uploaded images. If we need a clearer photograph or additional information, we will contact you before preparing your proof.
Digital proof — We send your first digital proof by email within 2–4 business days after receiving your order, usable photographs, and the details needed to prepare your design.
Your approval — Review the photograph, crop, name, wording, and layout. You may request reasonable changes before approving the design. Handmade production begins only after we receive your explicit approval.
Handmade production — After we receive your approval, your keepsake is made, assembled, and quality checked in 7–14 business days.
Finished-frame photograph — We email you a photograph of the completed keepsake before it is packed and shipped. This is a courtesy quality update, not a second approval stage.
U.S. shipping — Delivery generally takes another 3–7 business days after the carrier accepts the package.

We never treat silence as approval.

If we do not receive your approval, your order will remain on hold. There is no automatic approval after 48 hours or any other period of non-response. Production time begins only after we receive your explicit approval.

Estimated Total Delivery Time

Please allow approximately 3–5 weeks from order to delivery for most U.S. orders when usable photographs and complete details are provided and the digital proof is approved promptly.

This is an estimate, not a guaranteed delivery date. Time spent waiting for your approval, requested revisions, replacement photographs, holidays, severe weather, or carrier delays may extend the timeline.

If you need your keepsake for a particular date, please contact service@yanpinstyle.com before ordering so we can discuss whether the timing is realistic.

Proof and Order Emails

Your digital proof and order updates will be sent to the email address used at checkout. Please use an address you check regularly and check your spam or junk folder if you do not see an expected message.

If your email address is incorrect, or you cannot find your proof, contact us with your order number. Your order will remain on hold until we can reach you and receive your approval.

Shipping Rates & Carriers

U.S. orders over $19.99 qualify for free standard shipping. Any applicable shipping charges will be shown at checkout before payment.

We ship with USPS, UPS, or FedEx. The carrier is selected based on the destination, package, and available service.

Tracking Your Order

We send a shipping confirmation email containing your tracking information when your order is shipped. A shipping label may be created before the package is handed to the carrier.

Please allow up to 24–48 hours after carrier handoff for the first scan and tracking updates to appear. A “label created” status alone does not mean the package is already in transit.

Shipping Address Changes

Please review your shipping address carefully before placing your order. If you notice an error, email service@yanpinstyle.com with your order number as soon as possible.

Address changes cannot be guaranteed after an order has entered processing or a shipping label has been created.

Delivery Delays & Missing Packages

Delivery dates are estimates and may be affected by carrier volume, holidays, weather, or other events outside our control. If we are unable to ship within the expected timeframe, we will contact you with an updated estimate and available options.

If tracking has not updated for more than 5 business days, or your package is more than 5 business days past its estimated delivery date, contact us with your order number so we can help investigate with the carrier.

If tracking shows “delivered” but you cannot locate the package, first check around the delivery location, with household members or neighbors, and with the carrier. If it is still missing, contact us for assistance.

Damaged Packages

If your order arrives damaged, email service@yanpinstyle.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging.

Please keep the item and its original packaging until we have reviewed your request. See our Returns & Our Promise policy for available resolutions.

Questions?

This policy applies to purchases made directly through YP Pets. Your statutory consumer rights, where applicable, are not affected.

Shipping & Delivery