Every Piece Is Made Just for You — Here’s What That Means
Each YP Pets memorial frame is handmade using your pet’s own photo, name, dates, and words. Because a completed piece is personal to your pet and cannot be resold, we’re unable to accept standard returns or offer refunds simply for a change of mind.
But that doesn’t mean you’re on your own if something isn’t right. Here’s exactly how we handle it.
Before Production: Adjustments at No Cost
This is the most important part of our process, and it happens before anything is handmade.
After you place your order, we’ll send a digital proof showing your pet’s photo, name, dates, card message, and overall layout. You may request adjustments to the wording, photo crop, or layout until it feels right.
Nothing is handmade until you approve the proof. Once you approve it, production begins and further changes or cancellations may no longer be possible.
If you need to cancel before approving your proof, email us as soon as possible at service@yanpinstyle.com. Once production has begun, we cannot cancel or refund a personalized order for a change of mind.
If Something Was Made Incorrectly
If your finished frame doesn’t match the proof you approved — for example, it contains a misspelled name, wrong photo, incorrect date, or another production error — we’ll make it right at no cost to you.
What to do: Email service@yanpinstyle.com within 14 days of delivery. Include your order number and clear photos showing the issue.
We’ll review the details and remake the affected piece. In most cases, you won’t need to return the original. If a return is necessary, we’ll cover the shipping cost. If a replacement cannot reasonably be provided, we’ll issue a refund to the original payment method.
If Your Frame Arrived Damaged
Shipping can be unkind to delicate, handmade pieces. If your frame arrives broken or damaged, we’ll remake it and send a replacement at no cost.
What to do: Email us within 7 days of delivery with your order number and photos of the damaged frame and its packaging, if possible. Please keep the packaging until we confirm that it is no longer needed.
If a replacement cannot reasonably be provided, we’ll issue a refund to the original payment method.
If You’re Simply Not Happy With How It Turned Out
We want you to love what you receive. If something about the completed piece doesn’t feel right, even if it isn’t defective, please reach out. We can’t promise a return or refund for a completed personalized piece, but we’ll always listen, review the situation, and see what we can reasonably do to help.
A Note About Handmade Variations
Every flower is shaped, colored, and assembled by hand. Small variations in petal shape, color, placement, or texture are part of the handmade process and are not considered defects. Your personalized printed details and overall design will follow the proof you approved.
Why We Don’t Accept Standard Returns
Every frame contains a real photo of someone’s pet, their real name, and words chosen by the person who loved them. Once made, it cannot become inventory again — there’s no shelf to put it back on.
This is why the proof step matters so much to us: it gives you the opportunity to check every personalized detail before we begin.
Questions before you order? Contact us — we’re happy to help.
This policy does not limit any rights available to you under applicable law. We may update this policy from time to time; changes apply to orders placed after the revised policy is posted.